Learn what to do if you can't download or stream content

Learn what to do if you can't watch screen savers over a Wi-Fi or cellular connection with RetailBox on your iPhone or iPad.

Make sure you have enough data

Make sure you have enough RetailBox data to cover the download size of a new screen saver. You can manage your usage in Settings > Data Usage.

With RetailBox 5.1.2 and later, downloads are limited to 1GB, and with RetailBox 5.1.1 and earlier, downloads are limited to 500MB. If you are using a legacy or beta version of RetailBox, downloads are limited to 100MB.

Learn more about playback limits >

Check other content

If you're having issues with a particular screen saver, but other content plays as expected, note the behavior and report the issue.

  • Does the screen saver appear blurred or have a loading indicator?

  • Does the content display a black screen?

  • If an error shows, screenshot the message and attach it to your submission, were there any error codes?

Updating to the latest version also can fix common issues. Open the App Store, tap your profile and scroll down to search for new updates. Always check the app's release notes to check if an issue you reported is fixed.

Check for app updates >

The latest version is RetailBox 5.2 (released March 6, 2020)

Check for service interruptions 

Check status.softwarenetwork.co for service interruptions. If there are issues listed, try again later.

Always use Product Feedback to report issues. If you leave an App Store review requesting technical assistance, we might not be able to reply in a timely manner, or reply at all.

Date Published: March 16, 2020

Information about products not manufactured by Software Network, or independent websites not controlled or tested by Software Network, is provided without recommendation or endorsement. Software Network assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Risks are inherent in the use of the Internet. Other company and product names may be trademarks of their respective owners.

Learn More

About Software Network

Copyright © 2020 Software Network. All rights reserved.