Learn what to do if you can't download or stream content
Learn what to do if you can't watch screen savers over a Wi-Fi or cellular connection with RetailBox on your iPhone or iPad.
Make sure you have enough data
Make sure you have enough RetailBox data to cover the download size of a new screen saver. You can manage your usage in Settings > Data Usage.
With RetailBox 5.1.2 and later, downloads are limited to 3GB, and with RetailBox 5.1.1 and earlier, downloads are limited to 500MB. If you are using a RetailBox beta, update to the RetailBox 5.4 beta to get the same limit.
Check other content
If you're having issues with a particular screen saver, but other content plays as expected, note the behavior and report the issue.
Does the screen saver appear blurred or have a loading indicator?
Does the content display a black screen?
If an error shows, screenshot the message and attach it to your submission, were there any error codes?