If you can't stream or download screen savers or content with RetailBox app

Learn what to do if you can't watch screen savers over a Wi-Fi or cellular connection with the all-new RetailBox app for iOS. After each step, see if you can play the screen saver.

RetailBox 5.1.2 includes improvements to performance and stability of playback and is available on the App Store.

Restart your iPhone or iPad

Restart your device, then open RetailBox and try again.

Learn how to restart your iPhone, iPad, or iPod touch.

Check your Internet connection

With RetailBox 4.1 and later, an active Wi-Fi or Cellular connection is required to download and stream content. Slower tiers of Wi-Fi connections might not be fast enough to stream HD or 4K content quickly.

Open Settings, then tap Wi-Fi to check your Wi-Fi network. For iPhone or iPad with Cellular, open Settings then tap Cellular or Mobile Data.

Check other Content

If a specific screen saver isn't loading, or is displaying a blurred page, report the problem and try again later. If none of the content is playing, see if other apps load content. If RetailBox is the only app not working, there could be a service interruption affecting usability or performance.

RetailBox 5.0.9000 includes improvements to playback performance, reliability and stability. We recommend updating on the App Store.

Check for Service Interruptions

Visit status.softwarenetwork.co to see listed interruptions. If interruptions are listed, the issue has been acknowledged by Software Network and will be fixed soon. Try to stream or watch the video later.

If you are still running into issues, visit Software Network Support and get in contact with support. Please note that if you leave an App Store Review requesting support, we won't be able to assist you. Getting in touch with us directly is the best way to reach us.

Last Updated: December 30, 2019

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