Privacy Policy

Last Updated: May 25, 2020

The RetailBox app for iOS is designed and engineered to protect your personal information and enables users to choose what to share.

  • The RetailBox app is the home of 130+ mesmerising screen savers from places around the world.

  • Software Network collects information about your downloads and activity in the RetailBox app. We use this information to provide the service and improve the RetailBox app for you and others.

  • When RetailBox Analytics is enabled, an approximation of your location is gathered through your Wi-Fi or cellular connection. We only gather location data in approximations. The data is not personally identifiable and cannot be traced back to you. This information is used to verify affected locations in the event of a RetailBox server outage.

  • Software Network uses your RetailBox User ID to identify your device with RetailBox servers to provide a customized experience. You can view your User ID in Settings > About.

Providing the RetailBox app

We use your personal information to provide the services and features inside the RetailBox app. This information includes your device model, software version, paired Bluetooth devices, free storage space, root status (sometimes called 'jailbreaking') and your approximated location from your Wi-Fi or Cellular connection to improve the services we offer.

Software Network also collects information about what you're watching, and what features you are using in RetailBox to tailor our experiences, including video playback history and content suggestion interactions. This data is not personally identifiable and is aggregated to identify trends.

Improving the RetailBox app

Software Network collects information about your usage of the RetailBox app, including which of its features you use, notifications you interact with, content you browse or view, and system information, including: errors, crashes and events in the app. This information is not personally identified or tied to your RetailBox User ID. We use this information and information about what you watch to help improve and optimize RetailBox for you and others.  We also collect information about your devices such as the type of device, the version of your operating system, and the amount of free space on your device. We may use this information to assess whether requested content can be downloaded, to understand general trends in the use of device storage and whether your device is connected by Wi-Fi or cellular. 

Personalizing Experiences

 

Software Network personalizes RetailBox to help us deliver content that we think is relevant to the install-base. For example, we recommend new and popular screen savers in Featured every week and use information from suggesting and disliking screen savers to assist us. Suggestions and dislikes are not personally tied to your device and are aggregated to identify trends.

Retention

We retain personal information associated with downloads and viewing activity on the RetailBox app for two months to meet our businesses, contractual and legal requirements.

Disable Analytics

You can disable App Analytics any time if you do not want Software Network to use the personally unidentifiable information from your device in Settings > Privacy > Share RetailBox Analytics.

How your data is managed

We store user data and information which is personally unidentifiable. We use Google Firebase and Google Analytics for analytics. Certification for Google Firebase has gone under S03 evaluation processes for ISO 27001, S0C 1, S0C 2 and the S03 3 evaluation process for certification. All information is securely stored in the United States and meets GDPR requirements for customers in the United Kingdom.

Marketing Communications

If you subscribe to marketing communications via email, you agree that you will be enrolled in analytics data which includes email retention, viewing, opening and whether or not the email was successfully delivered. You also agree to share your email address with Software Network, and optionally, your name. We will use this data to improve our marketing communications and gain an understanding of our current policies. Software Network will never share this information with third-parties.

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We don’t specifically store user data, however, all analytics data is anonymous, this specifically contributes to graphs and trends. No personal information will be stored anywhere.

Give Feedback

As always, our team is always looking for ways we can improve in every range, including Privacy. If you have any questions or comments regarding the way we handle privacy and transparency, we would love to hear from you and you can contact us at privacy@softwarenetwork.co.

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About Software Network

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